USCIS - New Processing Times Format

The USCIS has announced that it will post processing times using a specific date format rather than weeks or months, and that this is the "first step in providing processing times that are timelier and easier to understand." For many years, the Citizenship and Immigration Services Ombudsman has urged the CIS to explore new approaches to calculating case processing times that more accurately convey to individuals and employers how long a case will take to be adjudicated and where the case is within the processing queue.

Processing times set expectations for those submitting applications and petitions to the CIS. Accurate and transparent processing times are crucial for individuals making personal plans and for employers undertaking workforce planning. Moreover, processing times are fundamental to holding the agency accountable for timely services. They also govern whether and when a customer may seek case assistance, both from the CIS and the CIS Ombudsman. For cases 30 days past processing times, customers may make an inquiry through the USCIS Call Center (1-800-375-5283) or through the online e-Request customer service tool. After a case is 60 days past the CIS processing times, and the individual or employer has attempted to resolve the delay or problem directly with the CIS, they may seek assistance from the Ombudsman’s Office.

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